Our desire is for our customers to be able to acquire our products easily and not be hindered by state or region. Therefore, we provide worldwide free shipping on all orders. STANDARD SHIPPING – Free on all orders Europe: 7 to 10 business days - North America: 9 to 14 business days - Rest of the world: 10 to 21 business days
We wish that there should be no reason to feel the need to return our products. However, should you receive a defective product; we will replace it at no additional cost. You only need to send us an e-mail with the order number and a photo of the defective product. In case where, what you received was not what you expected, you can return it within 10 days of receipt, as long as it is returned in its original packaging with no signs of use or misuse. You will get a full refund of the amount paid for the products except postage fees. Please make sure that you clearly mark the goods as returned goods on any customs or postal forms. Mailing Address Hepos Vournova 1 & Koimiseos Theotokou 57b 143 41 Nea Filadelfia Athens Greece
All our Hepos products are handmade with care and respect. In order for our products to last longer, please treat them with care and love, as they were designed and crafted. Avoid excessive exposure to the sun, chemicals or sea water. Once in a while rinse them with cold water. Make sure to carefully store them in their given box, when not in use.